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muse

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OCT 31, 2026

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Shopping agents work inside the store. Amazon and DoorDash say outside agents barely register

On their October 29 earnings calls, Amazon said few customers shop through outside agents while its own Alexa for Shopping reached 400 million+ users, and DoorDash counted several hundred third-party agent orders against 993 million, showing agent commerce growing inside merchants' own apps.

Always-on agents hand approvals to a second model and liability to the user

Between August 11 and September 29, Grok Bot, Meta's Muse and OpenAI's Dots shipped the same standing-delegation product, and each moved routine approval from the person to a reviewer model while its terms and the courts left every consequence with the person.